FAQs

What do you charge for custom printing?

Here is what we charge for printing (per item)*:

  • £0.15 per inner top pad print
  • £0.20 per outer box lid print
  • £0.20 per protective card sleeve
  • £0.20 per pouch
  • £0.30 per tote bag
  • £0.30 per pearl folder
  • £35 per 1000 pack Lyon Plus Chic bags
  • £45 per 1000 pack ENVOBAGS

* 100 prints minimum! For anything less than 100 prints across a single order, we charge a set-up fee of £15 on that specific order, and each order thereafter if the print count is less than 100.

Our facilities enable us to print your company logo using hot foil. A vast selection of different coloured printing foils and finishes are available from stock. Please advise us, when ordering, which block size you would like us to use for each product. It is best practice to send us an image, if possible, of a previous order so that we have a reference. If we are unable to get a reference from you, our printers will use their judgement on the appropriate size of print for each product.

How can I get a printing block made?

If you're looking to get your goods printed, we need to get your block made up from scratch. First, you must send your artwork to us as an SVG. file (Scalable Vector Graphic) This format allows us to scale the size up and down without quality loss. Once we have a proof ready from the block manufacturers, we will allow you to check everything is correct before we get the block made. It is your responsibility to advise us of corrections and errors in writing.

Karina Krafts makes only a part charge towards the production of printing blocks, and therefore they remain the property of Karina Krafts Ltd.

Once the printing block has been sent to us, we can start printing your order.

What are your carriage (shipping) charges?

Carriage is charged at £7.50 per £250 spend, and is non-refundable. This carriage charge applies to UK mainland only.

Carriage for Northern Ireland is charged at £18.50 per £250 spend, and is non-refundable.

Carriage to Europe and beyond is unavailable on our website. However, carriage can be arranged. To discuss this in more detail, please email us or call us on +44 1495 815595.

For any questions or queries regarding carriage, we are just a call away 01443 815595.

Buy-In-Bulk discounts … How does it work?

Many of our products can be purchased in bulk at a discounted rate. Each product has unique discounted price breaks, which you can add to checkout at a click of a button—the discount will be automatically calculated at checkout. For your convenience, all products with discounted price breaks can be located HERE.

Please note: each line of product (including variants of a single product, such as size and colour) has its own bulk discount rule, meaning no single line of product can be combined with another. In order to activate the bulk discount automatically at checkout, you must meet the required pack quantity associated with each single line of product.

What is your return policy?

If for any reason you are not completely satisfied with your purchase, we offer a full refund or exchange within 28 days of the invoice date. We cannot accept any returns after 28 days.

Returns will only be accepted in its original packaging. We are not responsible for your shipping return fee, and original shipping fees are non-refundable. In addition, we are not responsible for the condition in which your goods arrive—this responsibility is down to the courier service used.

To talk more about your return, please call us on 01443 815595.

What is your minimum order?

For the vast majority of our products, we have no minimum order value*. The following TWO products that have a minimum order value:

*Minimum order values may be applied for special offers and discounts from time to time.

Do you offer samples?

Yes, we offer samples upon request. Before you’re ready to buy in bulk, you may want to request a product sample. To do this, simply email us at sales@karinakrafts.com so that we can discuss your request in more detail and arrange carriage.

Can my order be sent to an alternative address?

Yes, we will deliver to an alternative address providing the order value is less than £100. Please note: any order above £100 will only be sent to the registered address of the cardholder. ALL packages must be signed for.

You you accept international orders?

For international orders, please get in touch via email at sales@karinakrafts.com or call us at +44 1443 815595.

What are your opening hours?

We are open to trade customers between 8.30am and 4.30pm Monday to Thursday / between 8.30am and 2.00pm on Friday. 

We are closed on Bank Holidays.